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BCE Product Return Policy

Returns for BCE products must be made within one (1) year from the date of purchase, unless otherwise indicated. Returned product must be in original packaging, unused, undamaged and in saleable condition. Proof of purchase is required. BCE will either replace the product or issue a credit for the purchase price.

For product returns, please follow the instructions below to assure prompt handling:

  • Write the reason for returning the product on your packing slip. Indicate whether you would like a replacement product or a credit to your BCE account.
  • If the packing slip is not available, please provide the purchase date, the original invoice number and the item number for the product.
  • There is no need to call us for authorization.
  • If you are shipping the product, carefully package the item(s) and include the packing slip. Ship the package to the designated BCE location. Please prepay shipping – BCE does not accept C.O.D.s.
  • You may also drop off the product to any of our BCE location.
  • Custom orders are sold on a “Final Sale” basis only. No cancellations, returns, refunds or credits are allowed.